Hoehn Motors Service Staff

With over 280 years of combined service experience, our Hoehn Mercedes-Benz service team invites you to visit us in Carlsbad, CA for all your Mercedes-Benz service needs. Our team of Mercedes-Benz experts are always happy to assist, just give us a call or stop in today to experience world-class service like no other.

  • Dave Cram

    Dave Cram

    Service Director

    (888) 720-1574
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    Dave Cram

    Dave Cram

    Service Director

  • Stephanie Lewis

    Stephanie Lewis

    Service Advisor

    (888) 720-1574
    Email Me
    Stephanie Lewis

    Stephanie Lewis

    Service Advisor

  • Paul  Nelson

    Paul Nelson

    Service Advisor

    (888) 720-1574
    Email Me
    Paul  Nelson

    Paul Nelson

    Service Advisor

  • Michael Schaffer

    Michael Schaffer

    Service Advisor

    (888) 720-1574
    Email Me
    Michael Schaffer

    Michael Schaffer

    Service Advisor

  • Dan Reeves

    Dan Reeves

    Service Advisor

    (888) 720-1574
    Email Me
    Dan Reeves

    Dan Reeves

    Service Advisor

  • Greg  Dickson

    Greg Dickson

    Service Advisor

    (888) 720-1574
    Email Me
    Greg  Dickson

    Greg Dickson

    Service Advisor

  • Chris  Islas

    Chris Islas

    Service Advisor

    (888) 720-1574
    Email Me
    Chris  Islas

    Chris Islas

    Service Advisor


 

 

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Cars Nov 13, 2019
 

Paul is the best. Cordial, honest, attentive, I would recommend him as a service advisor.

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Google Nov 12, 2019
 

Hoehn Mercedes took excellent care of me when I had an engine issue, which was under warranty. From the first meeting with Michael Shaffer, to getting the loaner car, to the great communication during the repair and finally to pick-up... Hoehn provides excellent customer service! Thank you!

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Cars Nov 12, 2019
 

Mike, my service rep, is very knowledgeable, efficient and friendly. The entire process of check in, getting a replacement car for the day and then on my way, was smooth and streamlined which allowed me to get back to work quickly. They are excellent!

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Google Nov 9, 2019
 

As usual Hoehn Mercedes did it's outstanding job to correct a problem with my wife's car. We have been a customer of Hoehn for many years, and always have Paul Nelson as our Service Adviser, because he tells us what is wrong, and then keeps in contact to make sure we are in accord with his plan to correct the problem, as well as to advise us as to the status of the work.When I drive out of the Hoehn lot with my recently repaired car, I feel very secure that the job has been done right, and with maximum concern for our safety.Herb Sostek

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Google Nov 8, 2019
 

Can it get any better than to have Paul Nelson as your service representative? I highly doubt it. Paul makes the entire experience from drop off to pick up a master class in customer service.

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Google Nov 8, 2019
 
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Cars Nov 6, 2019
 

Service was good. They need a better service facility very small space.

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Google Nov 6, 2019
 

I always have an positive experience when I bring my Mercedes in for servicing at Hoehn. I've had the same customer service person, Dan Reeves, for several years and Dan provides great support. It's nice to have continuity with the people you deal with when you get your car serviced. I was worried that I was going to have a buy an expensive headlight replacement because one of my headlights was cloudy. But Hoehn has a way of removing the milky film on headlights that works really well and makes them look like new. It was very reasonably priced also.

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Google Nov 5, 2019
 

Very pleasant experience. Moe was great.

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Cars Nov 5, 2019
 

Excellent. Paul is great. I have been going there banking time. This question is unnecessary.

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