Paul is the best. Cordial, honest, attentive, I would recommend him as a service advisor.
Hoehn Mercedes took excellent care of me when I had an engine issue, which was under warranty. From the first meeting with Michael Shaffer, to getting the loaner car, to the great communication during the repair and finally to pick-up... Hoehn provides excellent customer service! Thank you!
Mike, my service rep, is very knowledgeable, efficient and friendly. The entire process of check in, getting a replacement car for the day and then on my way, was smooth and streamlined which allowed me to get back to work quickly. They are excellent!
As usual Hoehn Mercedes did it's outstanding job to correct a problem with my wife's car. We have been a customer of Hoehn for many years, and always have Paul Nelson as our Service Adviser, because he tells us what is wrong, and then keeps in contact to make sure we are in accord with his plan to correct the problem, as well as to advise us as to the status of the work.When I drive out of the Hoehn lot with my recently repaired car, I feel very secure that the job has been done right, and with maximum concern for our safety.Herb Sostek
Can it get any better than to have Paul Nelson as your service representative? I highly doubt it. Paul makes the entire experience from drop off to pick up a master class in customer service.
Service was good. They need a better service facility very small space.
I always have an positive experience when I bring my Mercedes in for servicing at Hoehn. I've had the same customer service person, Dan Reeves, for several years and Dan provides great support. It's nice to have continuity with the people you deal with when you get your car serviced. I was worried that I was going to have a buy an expensive headlight replacement because one of my headlights was cloudy. But Hoehn has a way of removing the milky film on headlights that works really well and makes them look like new. It was very reasonably priced also.
Very pleasant experience. Moe was great.
Excellent. Paul is great. I have been going there banking time. This question is unnecessary.
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