I think that the people that work at Hoehn are all great. I have been treated very well and that is not where the problem lies. I have had my E400 Cabriolet in for service 3 times for the same issue. Window seal noise between the front and back window. For whatever reason they can’t fix it. I even went as far as going to another dealership and test driving a used E400 of the same year as mine and a brand new one and neither have this issue. Each time I’ve picked up my car they say it’...
HANDS DOWN ONE OF THE BEST CAR BUYING EXPERIENCES! We’ve bought a few cars over the years and this was one of the best experiences we’ve had buying a car! First off, Dave was the salesman who helped us through the entire process & he was absolutely incredible and such a pleasure to work with! He showed us every feature in the model SUV we were looking at, answered any questions we had, and made us feel genuinely taken care of throughout the process! We were cracking jokes the entire time & he was so personable and so much fun ...
I brought my Mercedes GLK 250 to Hoehn Mercedes in Carlsbad and as always Mike, service advisor, made the experience very pleasant and the car was timely repaired. In the meantime, I was provided a free loaner car. I am a very satisfied customer.
I was having hydraulic problems with my SL500's top, so after dinner on Thursday, my wife and I drove around the dealerships in Carlsbad. We got out and were walking around the Hoehn BM-B lot at closing time, a gentleman asked if he needed help while he was checking the vehicles to ensure they were locked, we said no. But then we saw something that caught our eye, we asked the gentleman a couple of questions...even though it was closing time, he went back into the dealership and printed out the information we asked about. Saad was very ...
Joe on phone for service was cool
My experience with this dealership was 5 Star +++++++++++++
The entire experience was positive. Minor problem with the car after purchase was handled quickly and professionally.
problem solved by dealership general manager, just took a few calls on my part.
We had a fantastic experience at Hoehn! We came to look and ended up with a great trade in and I love my new car. Reed Kaelin was great. She spent a lot of time with us, listened to our potential needs and came up with the perfect solution. Thanks to you all!
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